CUI Bias

Project Overview

Conversational user interfaces (e.g., Amazon Alexa, Apple Siri) are supported by artificial intelligence(AI) and are designed to respond to voice or textual commands with specific answers or actions. As conversational user interface (CUI) technologies advance, people begin to invite new devices such as voice assistants and chatbots and their capabilities into their lives and homes. However, research suggests that many users have privacy and trust concerns about these interfaces.

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In this project, we will explore voice assistants and how people wish to interact with them. We designed and implemented a prototype CUIs using an online application, Voiceflow, to simulate multiple scenarios users might have with a CUI. These scenarios
focus on instances where CUIs initiate interactions with users (sometimes unprompted).

Liteature review

Read multiple reports on CUIs and how people react to them in certain situations.

Voiceflow

Used a CUI prototyping website to simulate a casual conversation with an older adult using a voice assistant.

Report

Wrote the final report by summarizing all findings into a concise paper.